Our top priority is your satisfaction
We’d never want to see you go. If a plan or extension you bought from us is not right for you, you can request a refund within 14 days of the purchase date. The sections below explain how to ask, what is refunded and the few purchases that are handled differently.
Let us help you resolve the problem first
Before requesting a refund, please submit a support request to our support team. Access to our skilled, quick-responding support team is part of your purchase.
Perhaps the plugin you purchased isn’t what you expected or needed, or something didn’t work the way you expected. We understand that this happens.
We do our best to describe all our products in as much detail as possible through our demos, documentation and extension pages. If you are having any issue with an item you have purchased, please submit a support request first so that we can resolve your problem or answer your questions.
Money-back guarantee
Every pricing plan (Starter, Professional, Business and Agency) and every extension bought on restropress.com comes with a 14-day money-back guarantee. If it does not meet your needs, request a refund within 14 days of the purchase date and we will refund the price you paid for it, as described below. We would still like the chance to fix any problem first, because most issues can be solved quickly.
Refunds for plans and extensions
To request a refund, reply to the purchase email you received when you placed your order, or use our contact form, and include your order number. Please tell us briefly why the plan or extension did not work for you, and one of our support staff will respond.
The refund covers the price of the plan or extension and is paid back to the original payment method. Transaction fees or charges applied during the purchase, such as payment processing or currency conversion charges, are not refunded. No refund requests will be accepted after 14 days from the date of purchase.
Refunds for services
If you have purchased any additional services, such as custom development or personal support, and you are not satisfied, we ask for the opportunity to discuss your concerns and resolve any problem. We pride ourselves on customer satisfaction; however, we reserve the right, at our sole discretion, to decide whether to issue a refund for any services you have purchased.
Renewals and one-time purchases
Most plans and extensions are yearly or monthly subscriptions that renew automatically. Purchases paid in Indian rupees are one-time payments for one year: they do not renew automatically, and you buy a new year when your license expires. The 14-day money-back guarantee covers the original purchase in both cases.
If you would like to cancel auto-renewal, log in to your account and cancel the specific subscription from the My Membership menu. Keep in mind that your price is locked in while auto-renewal is turned on. If you cancel and renew manually, the renewal price might be higher than the previous year. We send email reminders before each renewal, which gives you enough time to cancel if you do not want the purchase to renew automatically. We generally do not refund automatic renewals; they are refunded only under extreme circumstances.