At restropress.com we take pride in customer satisfaction and responsive support. Support is shaped around what each customer needs.
We offer three levels of support:
- Free Support Tickets
- 1 Year Inclusive Email Support
- Premium Support
If you have difficulty setting up or using the plugin, open a support ticket on our website describing the issue and our team will attend to it as soon as possible. We take every reported bug seriously. We cannot guarantee that a fix will be ready within a fixed timeframe, but we will investigate the problem and reply through the same ticket with a solution once it has been resolved.
Free Support Tickets
Free Support Tickets are for anyone using our products, whether free or premium. You can post any question about any of our products, and our support team monitors new tickets and does its best to respond within 24 hours. Our user community may also reply with their own solutions. To use it, open a ticket on our website. Please note that the forum is moderated, and any post or reply found to be offensive or off-topic will be removed.
1 Year Inclusive Email Support
Customers who have purchased a license for a premium product are entitled to 1 year of email support from the date of purchase, including access to new bug fixes, patches and version releases. Email our support team and we will respond within 24 hours (Monday to Friday, 10:30 to 19:30, GMT+5:30). Support is limited to our products and does not include troubleshooting your existing infrastructure, including but not limited to server or hosting issues and theme, plugin or add-on incompatibilities.
Premium Support
Premium Support is for customers who need changes to the plugin that go beyond its existing features, such as custom modifications for their website. Contact us with your requirements and we will be glad to quote and put together a support plan to meet your needs.