SMS Notifications

Keep customers and admins informed at every order stage via Twilio or Plivo, from placement to delivery, with customizable messages for each status.

Included in Starter, Professional, Business, Agency
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Only need this one? Buy it on its own from $49 / year

RestroPress SMS Notifications product visualRESTROPRESS · MARKETING
A text message to the customer and to you at every order stage.

WHAT SMS NOTIFICATIONS ADDS

Keep customers informed by text.

01

Automated order SMS

Customers and admins receive automatic text updates at each order status change.

02

Separate admin and customer alerts

Configure admin notifications and customer messages independently.

03

Custom message templates

Write your own SMS text for each order status in the admin panel.

04

Twilio and Plivo support

Works with both major SMS providers. Custom integrations available on request.

05

Voice call alerts for admin

Choose text or voice for new-order alerts: with voice, Twilio or Plivo rings the admin number and reads out your message.

06

Status-driven triggers

Every RestroPress order status gets its own on/off switch and message, so customers hear about accepted, processing, ready, in transit, completed or cancelled orders.

07

Template placeholders

Drop {ORDER_NUMBER}, {ORDER_STATUS}, {ORDER_ITEMS}, {PRICE}, {SERVICE_TYPE}, {SERVICE_DATE}, {SERVICE_TIME}, {FULLNAME}, {PHONE} or {SHOP_NAME} into any message.

08

Payment-aware order alerts

Cash orders alert you at once; for online payments the new-order SMS waits until the payment is confirmed, so no texts go out for abandoned checkouts.

09

Built-in test sender

Send a test SMS to any number from the settings page to confirm your provider credentials before going live.

MAKE IT YOURS

From setup to service.

SMS Notifications connects your Twilio or Plivo account to RestroPress, and after that every status change sends itself.

Get setup guidance
  1. 01

    Connect your SMS provider

    In RestroPress, Settings, open the SMS Notification tab, pick Twilio or Plivo as the service provider and enter its account credentials and sending number.

  2. 02

    Configure your messages

    Under Admin Settings enable admin alerts, enter the country code and admin number, and choose voice or text. Under Customer Settings tick each order status and write its SMS text, then use Test Settings to send yourself a message.

  3. 03

    Orders trigger messages automatically

    Customers and admins receive texts at each stage without any manual action.

PLANS & REQUIREMENTS

The right tool. The right plan.

MARKETING EXTENSION

Included in Starter, Professional, Business, Agency

Compare the complete feature list to see which plan fits the rest of your setup.

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BUY THIS EXTENSION ONLY

Buy SMS Notifications on its own.

Yearly licence, cancel any time. Pick how many websites you run.

1 websiteMost popular$49/ year$4.08 / month, billed yearlyRenews yearly, cancel any timeBuy now Up to 5 websites$99/ year$8.25 / month, billed yearlyRenews yearly, cancel any timeBuy now Up to 15 websites$159/ year$13.25 / month, billed yearlyRenews yearly, cancel any timeBuy now

Licence key and download appear in your account right after checkout. Includes updates and support for this extension.

QUESTIONS, ANSWERED

A few things to know.

Which SMS providers are supported?
Twilio and Plivo are built in; pick one in the SMS Notifications settings and paste its API credentials. Both operate worldwide and charge per message, and if you need a different regional provider, contact RestroPress support about an integration.
Can I customize the message for each order status?
Yes. Every order status, from received through preparing, ready, out for delivery and completed, has its own template. Use the placeholders for order number, customer name and total so each text reads like it was written for that order.
Can I turn off customer notifications while keeping admin alerts?
Yes. Customer and admin messages have separate switches and separate templates. Many restaurants send the admin a text for every new order and keep customer texts to the confirmation and ready statuses to control message costs.
When exactly is the new-order text sent?
For cash on delivery and other manual payments, the admin alert and the customer confirmation go out as soon as the order is placed. For card and wallet payments they wait until the gateway confirms the payment, so a customer who abandons checkout never receives a confirmation and you are not called about an unpaid order.

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