WhatsApp order notifications
Automated WhatsApp messages sent to customers and admins at every order stage.
WhatsApp Notifications
Notify customers and admins via WhatsApp at every order status change, with fully customizable messages for accepted, processing, ready, in transit, and more.
Included in Professional, Business, AgencyOnly need this one? Buy it on its own from $49 / year
RESTROPRESS · MARKETINGWHAT WHATSAPP NOTIFICATIONS ADDS
Order updates on WhatsApp.
Fully customizable messages
Write your own message text for each order status in the admin settings.
Admin notification toggle
Enable or disable admin WhatsApp alerts using a phone number of your choice.
Status-driven alerts
Messages trigger on accepted, processing, ready, in transit, cancelled, and completed statuses.
Customer and admin separation
Configure customer messages and admin alerts independently.
Sent through the Twilio WhatsApp API
Messages are sent from your Twilio WhatsApp-enabled number using your Account SID and token, so delivery and pricing follow your Twilio account.
Template placeholders
Use {ORDER_NUMBER}, {ORDER_STATUS}, {PRICE}, {SERVICE_TYPE}, {SERVICE_DATE}, {SERVICE_TIME}, {FULLNAME}, {PHONE} or {SHOP_NAME} in any message.
Built-in test sender
Send a test WhatsApp message to any number from the settings page to confirm your Twilio setup before going live.
MAKE IT YOURS
From setup to service.
WhatsApp Notifications sends your order updates where customers already look, with a template you write for each status.
Get setup guidance
- 01
Connect Twilio
In RestroPress, Settings, open the Whatsapp Notification tab and enter your Twilio Account SID, auth token and WhatsApp-enabled Twilio number, then enable admin alerts and add the admin phone number.
- 02
Customize your messages
Write the admin new-order message, then tick each order status under Customer Settings and write its WhatsApp text. Use Test Settings to send yourself a message.
- 03
Customers receive updates automatically
WhatsApp messages are sent when order statuses change. No manual action needed.
PLANS & REQUIREMENTS
The right tool. The right plan.
MARKETING EXTENSION
Included in Professional, Business, Agency
Compare the complete feature list to see which plan fits the rest of your setup.
5 WEBSITES
Professional
$429/ year
15 WEBSITES
Business
$799/ year
30 WEBSITES
Agency
$1,499/ year
BUY THIS EXTENSION ONLY
Buy WhatsApp Notifications on its own.
Yearly licence, cancel any time. Pick how many websites you run.
1 websiteMost popular$49/ year$4.08 / month, billed yearlyRenews yearly, cancel any timeBuy now Up to 5 websites$99/ year$8.25 / month, billed yearlyRenews yearly, cancel any timeBuy now Up to 15 websites$159/ year$13.25 / month, billed yearlyRenews yearly, cancel any timeBuy now
Licence key and download appear in your account right after checkout. Includes updates and support for this extension.
QUESTIONS, ANSWERED
A few things to know.
Do customers need to do anything to receive messages?
No. WhatsApp Notifications uses the phone number the customer typed at checkout, so there is nothing to opt in to or download. If that number is not on WhatsApp the message simply is not delivered, and your email notifications still go out as usual.
Can I customize the message for each status?
Yes. Each status, such as accepted, processing, ready, in transit and completed, has its own editable template in the admin. Placeholders fill in the order number, customer name and total so every message is specific to that order.
Can the admin notification be sent to a different number?
Yes. The admin number is a separate setting, so new-order alerts can go to the manager's phone while customers receive their updates on theirs. You can switch admin alerts off entirely and keep customer messages running, or the other way round.
Which WhatsApp account is used to send messages?
Messages are sent through Twilio's WhatsApp API from the Twilio number you enter in the settings. Register that number as a WhatsApp sender in your Twilio console (or use the Twilio sandbox while testing); the extension then uses your Account SID and auth token to send each message. Twilio's per-message WhatsApp rates apply.
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